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What will be the lawful basis of processing health information going forward?

No one in the health and care sector is immune from the changes that are coming into force in May 2018.
All providers will need to make sure they hold and use information in a way that is compliant with new data processing conditions.
We have written a short guide to give you an overview of the new GDPR regulations and how they compare to the current Data Protection Act. With regards to the use of CMS within your business, you need to update your polices to reflect:

  • An individual’s personal data will not be shared with a third party without prior consent
  • You obtain consent from both staff and residents to store personal data
  • You ensure your data is secure and confidential and all staff have their own login to access CMS. The database itself is secure and is password protected but you are responsible for user logins and passwords.
  • Data is not retained longer than needed and is deleted when no longer required
  • You are able to restore data in a timely manner in the event of a physical or technical incident
  • You regularly audit and test your processes.
  • You are registered with the ICO.
There are many resources out there to insure you are compliant.

We are also releasing our own GDPR strategy document to add to your records. This outlines out commitments to ensure that we are GDPR complaint by 25th May. 

Care Contracts - Are you breaking the Law?

After a recent investigation carried out by consumer watchdog, Which? It has been discovered that care homes are failing to provide important Terms & Conditions to residents and their families and may be breaking the law.

The decision to move into a Care home can be a gut wrenching experience and is often a difficult decision for a family to make.  It is important, when looking at the options, that individuals and their families are clear and know their rights before signing on the dotted line.

Due to the lack of funding and old fashion reforms, there appears to be a number of care homes’ breaching basic Terms & Conditions.  The government needs to make drastic changes within the social care industry and its funding before the system collapses, leaving our elderly generation to suffer.

Getting the most out of CMS

​Our requirements for a care management system change rapidly, sometimes faster than available technology! 

At Ablyss we like to think that we stay one step ahead of what you need, but with an ever evolving system, how on earth can you keep your system knowledge up to date? Training can be expensive and our use of a computerised system can get stuck in a comfortable and familiar rutt.

Our customers are so important to us, you guys keep us informed of what you need, what you like, what you dislike, meaning we always have the best system for YOUR home. In return, the least we can do is make sure that you are getting the most out of CMS and all its features, new and old.

We regularly run training workshops around the UK covering different areas of the system. For most of our customers these are already included as part of their support package. 

Not only are these days a great way to keep your CMS knowledge spot on, but they are a great opportunity to meet with other home owners and managers. A large portion of the day is spent "networking", meeting new poeple and sharing all manner of experiences, not simply CMS. 

We have a training workshop running on the 14th March, and thought some of you might like a sneaky peek into the kind of things we cover on these days. So here is our planned agenda for the day, although all days are subject to minor changes, dependent on the need and requirements of the attendees:



The Workshop will provide a complete overview of CMS and her products. The workshop will be split into 5 sections

·       Shift Handover, importance of communication and analyzing data

·       Residents module

·       New Tablet

·       Home module

·       Security Settings & Auditing Tools






Arrival and Setup


The New handover page and importance of Handover at start of shift and how to filter for information.

Overview of CMS

·       New Adding and editing assessments in the ‘About Me’ module

·       New Additional Status flags and banner for residents and employee’s module.

·       Hospital, Accidents & Incidents including:

·       Adding an assessment to Category from (Resident or Incident) category

·       A&I creating filters.

·       Contacts Correspondence and booking appointments in the Diary

·       Recording Medical notes

·       New Residents Home Diary Filter



15 mins break


·       Assessments and Creating custom assessments

·       Updating care plans straight from your assessments

  • Creating & Reviewing Care plans

·       CMS Touch and tablet & New Tablet

·       Touch assessment customization





Home module

·       A run through of the Home module

·       Finance Auditing

·       Attaching policies and procedures and requesting read receipt

Security & Settings

·       New ‘Pin Pad Login’ for CMS tablet and touch

·       Auditing Tools

·       New ‘User Profile hierarchy’

·       New Home Specific Options for environments were the same CMS database is used for multiple care homes

·       System Options & User Settings including

·       Login in Staff changing password by going into user settings





If you are an existing Ablyss customer who wants to attend, or if you are not a customer but want to be involved with a software supplier who provides all of this additional and on-going support to their customers, then call us now on 01625 535685.





Should we all be planning more for our future?

Care "Pensions" or "Insurance" is an idea gaining momentum at the moment.

The likelihood of needing professional care at somepoint in our life is something we all need to consider. It is (hopefully) unlikely that most of us will ever make a claim on our house / life / travel insurance, yet we all have it. Why are we not planning for the event that we may need additional care whether in our own homes, or at one of the many wonderful facilities througout the country? Should it be something we plan for and pay for monthly?

Many who need care are faced with governement restrictions meaning that they do not get exactly what they need, and if they do, their homes need to be sold to pay for it. Its a tough one, we may need care but we are not prepared to pay for it. So who will? The governement "pot" just is not streching. 

Is a Care Insurance the way forward?

It is clear that proper legislation will need to be drawn up to ensure that future "policies" do not contain grey areas, and are rigidly controlled by law and a designated ombudsmen. Everyone involved needs to be considered and accounted for. Also should it work in the same way as a "pension"? after all they are not an entirely stable investment in themselves.

​Should it be simple? Yes. Is it? No. What is the way forward? We would love to hear your thoughts. Head over to our facebook page if you would like to comment and discuss this topic with other care professionals.​ Or to read further proposals click here






Couples and Care Homes

These days its getting more difficult to place couples together in care homes due to different needs, limited space and rising costs.

Couples who have been married for many years find themselves living separate lives in different care homes, or one in a care home whilst the other still lives at home.  Trouble travelling for visits can mean they don’t see each other for weeks.

Even if a home is able to accommodate both parties they very often end up in separate rooms.

Around a quarter of care homes currently offer shared rooms.  The warmth and support of having a partner on hand can boost a person’s physical and mental state enabling them to live happier heathier lives.

There seems to be something very special about this generation of couples, many of which have been together for 60-70 years and have fought through adversity and their love for one another has kept them together.

When some couples were asked the success of their relationship it seems to be to keep it simple, compromise and have patience and understanding.

We would love to hear what you are doing to celebrate with your residents on Valentine’s Day. 

Please email your stories to   



What a Pallama!

​I'm sure we are all aware of the wonderful work that PAT dogs do within  care homes. Their visits clearly cheer up everyone who gets to meet and engage with them. We have first hand experience of this, being a company of animal lovers we have fond memories of visits to homes around the UK with Reuben. Seeing the memories that animals bring back is indeed wonderful and hearing stories from residents about their much loved and missed pets is a delight. We also have our office dog Ben who likes to help out, especially when we are preparing for shows and exhibitions. He helps us all feel calmer and more focused in work, and it's definatley a happier environment with him around.

​But we have stumbled accross a news story today that has had us all smiling and chuckling. One home in Sidmouth has taken animal therapy a step further and have been visited by...Llamas! How wonderful! I can only imagine the smiles on the residents faces when they walked in to say hello. We hope you enjoy reading the article as much as we did:






Pipe in the Haggis!

​To all our homes and friends North of the border, we hope that you will be celebrating Burns night in style with plenty of Haggis, Neeps and Tatties. 

​We love to see celebrations in all of our homes around the UK so please do feel free to share your pictures on our social media, facebook, twitter or linked in.

​Most importantly though, enjoy your celebrations!

Spotlight on: Staff Training

How do you currently monitor when your staff training is due to be renewed? Diary? Spreadsheet? Do you ever find staff members' training has expired?  

Within the Employee module of CMS, you can keep a record of EVERY staff member's individual training records, including when each one is due for renewal. When training is due the system will give you reminders and notifications on your Shift Handover screen, as well as in other areas. You can even highlight certain training courses as compulsory ensuring the top level of employee knowledge in your own areas of importance. 

The system also provides many training reports and the all-important Training Matrix. If CQC requests to see which staff have had which training you can produce this information at the touch of a button. If you want to plan your training for the year ahead there is a report to show you when each staff member's training is due to expire making the planning process a lot simpler.  

The staff training section even allows you to note on your rota whether staff will be absent for a day's training, highlighting shifts needed to be covered by another team member.  

We could go on about all of the excellent features within this sub-module, but why not see for yourself. Ablyss CMS is available for a free 30 day trial. Not too “techy”? Why not let us show you? Book your demonstration of Ablyss CMS today by calling 01625 535685. 

Care Providers have your say on a national recruitment campaign in adult social care

Skills for Care is asking for feedback from across adult social care, to explore how a national recruitment campaign might work for the sector. 

They’re running an open scoping study to explore how a national recruitment campaign could help the sector attract the right people to take up adult social care roles, and want to hear from as many people as possible who are willing to share their knowledge and experiences.

The sector faces ongoing challenges to recruit and retain enough staff with the right skills and values, and Skills for Care analysis of the NMDS-SC suggests that vacancy and turnover rates remain high as the demand for services grows. Skills for Care estimates that there were around 345,000 people leaving their jobs every year – that’s over 900 every day – and approximately 90,000 vacancies at any one time.

Complete our online survey before 01 February 2018

The study is a response to the growing demand for social care services and the challenges associated with finding enough high quality people to work in them.

Skills for Care’s created a short online survey, that should take 10-20 minutes to complete and can be done individually or as a team. It’s open until Thursday 01 February 2018.

They want respondents to share their views and experiences about how to:

§         raise awareness and improve perceptions of the social care sector

§         help people understand whether a job in social care would be right for them

§         inspire people with the right values to want to work in adult social care

§         connect people, locally, to a vacancy, work experience or relevant training programme.

In the medium-term, it’s expected the campaign would provide an increased stream of quality applications to employers and education/ training providers, and in the long-term reduce vacancy and turnover, rates.

You can complete the online survey or sign up to a webinar to give your feedback. Find out more and book your place at


Source: Care Industry News 

Posted: 11 Jan 2018 01:15 AM PST

Happy New Year

Here it is: 2018! Another year has passed by and, as is customary, we like to sum up what we got up to over the 12 months, as well as what we have planned for the forthcoming year.

2017 was yet another year of growth for Ablyss CMS. Despite a lot of competition joining the Computerised Care Management market, we are still here leading the way. Ablyss CMS has been established and growing organically for many years and so our customers choose us for our knowledge, experience and stability, as well as our excellent service of course!

There were only a few changes within our HQ. Sarah officially handed over the reins of Sales Manager to Nikki who had done stirling work in her absence. Nikki was made for the roll so Sarah happily decided she should continue to "do her thing" on a permanent basis. We didn't loose Sarah though, she joined us to help with our online social media and marketing. We did welcome a new face in the shape of Bob, our new Sales Consultant. 

With enquiries coming in from all over the UK we needed to make some changes to our Sales team to enable us to reach more areas than ever before. Bob is located on the East coast, an area we have previously been unable to consistently cover. Bob joined us towards the end of the year but is already proving to be an important cog in the works with his years of Sales and life experience. So officially we welcome you to the team Bob.

As for 2018, we have lots planned. We will continue our workshops around the UK and also plan to bring our training seminar days to more people and to cover more topics. We are also going to exhibit at the Nursing and Dementia Care Home Expo later in the year. a new venture for us which will hopefully help us expand the ever growing CMS "family" even further.

Development will be the key for 2018 with our ace Development Manager Sally getting stuck in to ensure that CMS continues to be the perfect tool for the whole care sector.

We have plenty more planned too. Watch this space...

Money towards developing your employees


You could claim money towards developing your employees

If you’re an adult social care employer in England, you can claim the Workforce Development Fund (WDF) towards the costs of your employees completing adult social care qualifications, units and learning programmes.

If you’d prefer to read our leaflet, you can download it here.

If you are a learning provider, large national organisation (1000+ employees) or an employer led partnership, please visit the appropriate page. You can also read more about how the WDF has helped others.


The Workforce Development Fund (WDF) is funding from the Department of Health which is disbursed by Skills for Care. It’s a limited pot of money which funds qualifications, units and learning programmes to support the ongoing professional development of staff across adult social care in England.
Employers can claim back a contribution towards the costs of employees completing health and social care qualifications, units, Apprenticeships and learning programmes. Employers who directly incur costs for learning and development, such as course fees, can access the WDF to reclaim a contribution towards these costs.

Save an elderly person from loneliness this Christmas

As we batten down the hatches and become a little more reclusive during the winter months let's remember the 1.2 million older people who will suffer with chronic loneliness every year, only speaking with family or friends once a month or less.  Let's not forget the festive season is also fast approaching and many will spend the day alone.  A recent survey showed an estimated 500,00 older people will spend christmas day alone. 

At this time of year, there are many organisations and charities out there offering help and support during the season of goodwill.  They work tirelessly to ensure that as many people as poosible will enjoy a christmas dinner in the company of others.  So whilst we are celebrsting this Christmas, remember to check on elderly family, friends and neighbours, even invite them around for a mince pie and a movie!  I can guarantee they will be thrilled!!


In the uk the Samaritians can be contacted on 116 123 

Useful Links



Rather than sending Christmas Cards to you all, this year we have decided to make a donation to the Salvation Army who are campaigning to make people aware of loneliness this Christmas. Our donation will provide dinner and companionship for 80 lonely older people. 

If you would like more information or would like to make a donation click here 

Continue reading "Save an elderly person from loneliness this Christmas "

The Season of Goodwill

To paraphrase the wise Noddy Holder, "So here it is Merry Christmas, not everybody's having fun". Sorry for the dreary start to our usual cheery blog, but Christmas is not always a time for merriment. For some it is a time of immense lonliness and a time to sadly reminisce of happier times spent with loved ones who may no longer be with us. Luckily homes all over the UK are fully aware of the troubles their residents, especially those living with dementia, face around Christmas time, and are able to help keep them occupied, and included in the festivities.

Not all are so lucky. Up and down the country there are people facing spending Christmas alone. They're not looking forward to tucking into Turkey around a table, pulling crackers and snoozing through the Queens speech. For them it is a day of total isolation. Wheverever you are reading this, there will be an elderly person not far from you who has to face this coming day. Even sadder is the fact that they are hidden and unknown. Imagine this was your Father, your Gran, your Brother or Sister. No one should be alone at Christmas and we can all do something about it. If you know of someone in your neighbourhood who doesn't seem to have a regular flow of vistitors, why not do a good deed and ask them to join you, even if only an hour, so they can feel part of a family on what should be a magical day.

For some it may not be that simple, so here is a great link for you.

No empty chairs brings people together whether they are looking for a family for Christmas, or whether they have a seat to spare at their festive table.

Remember, it is not just the elderly who may be facing a less than happy Christmas, it is people of all ages. If you are one of them then why not join up? There is a family out there waiting for you to make their Christmas family complete too.

Do something good this year. It's what Christmas is all about.

Spotlight on: Group Acitivities

Every home up and down the country will have someone who plans and follows up residents activities, but how effective is your current method?

Ablyss allows you to plan activities in detail and return once the activity has taken place in order to update who participated and what they did, how they enjoyed it etc... but it also allows you to record who did not particpate and why they chose not to. All of this information is carried over to each residents list of daily care, which is where we are able to view all information relating to that residents needs and care.

In a residents list of daily care we are also able to filter the information which we want to see, so that we could view just notes regarding activities. Seeing all of this information together can help to peice together a much larger picture of that individual. It will allow us to spot trends and changes, tackle any potential issues and build up a profile on the things that they enjoy and the things that they dislike.

As with all areas of Ablyss CMS, the recording of this information is simple and quick to do. Would you like to see for yourself? Contact Rachael on 01625 535685 to book a demonstration or try Ablyss CMS for yourself.

Making notes on residents who have taken part in an activity is simple
As is making notes on those who were not involved
...And all information can be filtered in each residents list of daily care notes to build a bigger picture.


Thanks Bill

It comes to something when it falls on society and its members to fund research into curing disease and illness, and it really takes a special individual to take it upon themselves to do something about it, despite knowing that pharmaceutical companies will be the ones to eventually reap the financial rewards.

Thank you Bill Gates who has announced that he is donating £76million towards Alzheimers research.

Bill has personal experience of the disease with many of the men in his family being diagnosed in later life. In a recent blog post he wrote " I know how awful it is to watch people you love struggle as the disease robs them of their mental capacity, and there is nothing you can do about it. It feels a lot like you're experiencing a gradual death of the person that you knew".

According to the Alzheimer’s Society, more than 46 million people are estimated to be currently living with dementia worldwide and that figure is expected to increase to over a 100 million by 2050.

In the UK, 850,000 people are living with dementia and the condition affects one in six people over 80. A 2014 study by the charity found the total cost of dementia to the UK was more than £26 billion a year, with around £4 billion falling on the NHS and more than £10 billion on the social care system. If these staggering figures are not reason enough to find a cure then I dont know what is.

Lets hope that those with the power, money and infleunce continue to raise awareness of the urgent need for more to be done.