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how our team project manage a new installation

For a lot of people, implementing a new care managment system is a daunting prospect, but at Ablyss we are there to help new customers every step of the way. Read on to find out about one homes recent experience with us:

Spring Grove on the Finchley Road in North London provides specialist care for up to 47 elderly and dementia patients. The home was purpose built in 1992 to luxury hotel standards with large terraced gardens in an affluent area of London. Spring Grove is the first among 3 residential homes owned by Springdene Nursing & Care Homes Ltd to implement an electronic care management system. The group chose to go ahead with the Ablyss Care Management System (CMS).

When asked ‘Why Ablyss’? Mark Clements, Operations Manager at Springdene, confirmed “We were looking for a system that would improve our record keeping by helping to manage our care plans and risk assessments along with simplifying our daily care reporting. After seeing Ablyss CMS in action at another home the decision to go with them was inevitable.” 

Mark saw the idea of implementing Ablyss CMS at Spring Grove as an important stage in the company’s development. “It is part of my job to adapt and make necessary operational changes. As a company we are keen to harness and exploit technology such as Ablyss CMS which benefits both staff and residents.” Implementing Ablyss CMS at Spring Grove was smooth and well organised. The staff at Spring Grove were, initially, naturally hesitant and nervous about the transition from paper to electronic so Ablyss Project Manager, Nikki Burbidge, visited the home and spoke to staff from all three sites to discuss their needs before the directors made their final decision. A bespoke implementation plan was created which included six days of on-site training. Our assigned trainer, Syne, was flexible enough to train both day and night staff during his stay at Spring Grove.

Spring Grove went live on our third day of training; staff were confident and raring to go! Mark stated “Our trainer, who had healthcare experience, could support the staff working on the floor, assisting with accurate and detailed point of care recording.” Mark and Nikki agreed that a successful implementation of Ablyss CMS would involve Spring Grove’s best practise not being compromised. As Nikki says “We were able to customise our system to match their existing templates and this resulted in a smooth transition from paper to electronic whilst maintaining Spring Grove’s outstanding level of care provision.”

At Spring Grove, users of Ablyss CMS include directors, compliance, management teams, admin and care staff. As Operations Manager, Mark felt confident in using the system. “It’s straight forward, easy to navigate and flexible. The shift handover gives me a detailed analysis of everything staff have recorded on Ablyss CMS and with point of care delivery, it means I can access real time information of staff interaction with residents.”

Mark’s opinion is Ablyss CMS will definitely replace most of their paper work, saving on the cost of stationery and storage space for their archived records. “The main benefit to Spring Grove will be the consistent and comprehensive care records and will allow the home to evidence it’s excellent care standard. In today’s regulatory climate this is becoming increasingly important for care home operators”

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